From spiral to solution

Summarize, align, and name the next step.

Test your conflict EQ

Why this works

A short, neutral summary cools the thread. Proposing one next step gets the channel moving again.

Try these drills

Summarize before you argue

1 minute
  1. State the other view in one clear line.
  2. Ask: 'Did I get that right?'
  3. Share your view and suggest the next step.

Outcome: Lowers heat and builds shared understanding.

Mechanism: When people feel understood, defensiveness drops. Then logic lands and you can reach agreement faster.

What to measure

  • fewer escalations
  • time to agreement
  • post meeting sentiment

FAQ

Will these scripts sound robotic?

They are templates. Use your own words. Simple beats clever.

What if the other person gets upset?

Return to a short summary, name the impact, and suggest the next step.

Ready to get started?

Test your conflict EQ