Disagree respectfully and win the point
Use reflect, ask, propose, and confirm the next step.
Test your conflict EQWhy this works
Showing you understand your boss first lowers threat. Then your proposal gets a fair hearing.
Try these drills
Summarize before you argue
1 minute- State the other view in one clear line.
- Ask: 'Did I get that right?'
- Share your view and suggest the next step.
Outcome: Lowers heat and builds shared understanding.
Mechanism: When people feel understood, defensiveness drops. Then logic lands and you can reach agreement faster.
Scripts
Scope or deadline reset
- you: With the new scope, we can hit Friday if we drop X and Y. If we keep scope, next Wednesday is realistic. Which do you prefer?
Why this works: Naming trade‑offs makes the cost visible and invites a choice, so deadlines match reality without drama.
What to measure
- fewer escalations
- time to agreement
- post meeting sentiment
FAQ
Will these scripts sound robotic?▼
They are templates. Use your own words. Simple beats clever.
What if the other person gets upset?▼
Return to a short summary, name the impact, and suggest the next step.