Disagree respectfully and win the point

Use reflect, ask, propose, and confirm the next step.

Test your conflict EQ

Why this works

Showing you understand your boss first lowers threat. Then your proposal gets a fair hearing.

Try these drills

Summarize before you argue

1 minute
  1. State the other view in one clear line.
  2. Ask: 'Did I get that right?'
  3. Share your view and suggest the next step.

Outcome: Lowers heat and builds shared understanding.

Mechanism: When people feel understood, defensiveness drops. Then logic lands and you can reach agreement faster.

Scripts

Scope or deadline reset

  • you: With the new scope, we can hit Friday if we drop X and Y. If we keep scope, next Wednesday is realistic. Which do you prefer?

Why this works: Naming trade‑offs makes the cost visible and invites a choice, so deadlines match reality without drama.

What to measure

  • fewer escalations
  • time to agreement
  • post meeting sentiment

FAQ

Will these scripts sound robotic?

They are templates. Use your own words. Simple beats clever.

What if the other person gets upset?

Return to a short summary, name the impact, and suggest the next step.

Ready to get started?

Test your conflict EQ