Empathy

Ce que c'est

The capacity to accurately model what another person is thinking or feeling, and to adjust your own behaviour accordingly. It operates at two levels: cognitive (understanding their perspective) and affective (resonating with their emotional state).

Impact sur la carrière

In people-facing roles — healthcare, counselling, teaching, management, sales — empathy determines whether interactions produce trust or resistance. Empathetic professionals get more honest information from clients and colleagues, which leads to better outcomes.